Tunnel Vision Ltd terms and conditions

Tunnel Vision Limited is a private limited company registered in England and Wales

Company number: 9357299 

 

If you have any questions at all about a course you wish to attend, notify us via our Contact page and we'll do our best to answer.

All course bookings must be paid in full within 10-working days of the start of the course.

We will email you a confirmation package which includes a 'paid' invoice and a link to the relevant course materials. A 'Zoom' meeting link will be sent to you 7 days prior to the course. If the course date is getting close, i.e. 2-3 days away, and you still haven't received this link, please contact us immediately!

All Tunnel Vision Ltd courses can be retaken (we call these 'refresher' courses) at no charge within 12 months of the date of the original course. This excludes custom / private courses. Tunnel Vision Ltd reserves the right to cancel or postpone free refresher courses, for example if there are no other delegates booked to attend.

If you have to cancel your refresher course and are unable to book alternative dates, you will not be entitled to any form of reimbursement. 

Cancelling your course:

If you cancel your course more than 20 working days prior to course commencement date then you will receive a full refund of all fees paid up until that point. All agreed refunds on courses will be applied within 10 working days.

Or, you may transfer your course to a different date within 20 working days of the original course date.

If you wish to cancel your course booking less than 20 but more than 11 working days prior to the course, you can claim a 50% refund of the course fee and may still choose a future 'refresher' course date. Please contact us with your choice.

If you wish to cancel or transfer your course booking less than 11 working days prior to the course, you cannot claim a refund but you may still choose a future 'refresher' course date. Please contact us with your choice.

If you have to cancel the alternative course as well then again another alternative date can be chosen instead. Basically, you won't lose your course. 

In the event a course is canceled by Tunnel Vision Ltd, you can either choose a full refund or an alternative date.

In any circumstance, the liability of Tunnel Vision Ltd will be limited to the amount paid for the course only. Tunnel Vision Ltd accepts no liability for any charges related to the booking except for the cost of the training course as per the invoice issued upon booking.

Arriving late, or non-attendance, on any day of the course:

If a delegate attempts to join a course more than 1 hour after the start time (all courses start at 10 am) Tunnel Vision Ltd reserves the right to deny entry to the session for the remainder of the course. This is because it is very likely affect the flow of the training for the rest of the delegates. The delegate may book a free 'refresher' course within 1 year of the original course date, but the original course will be deemed to have run and no refund for it can be claimed.

Substitutions:

If a substitution is needed that's fine so long as the course fee has been paid and the substitution has been approved by Tunnel Vision Ltd. Please contact us with your request.

Post-course support:

As well as the free 'refresher' courses, if any delegate needs help with a quick issue after taking a course (i.e. a tool not working the way it was explained on the course, or a technical issue such as a command not functioning properly, the software crashing too frequently, etc.) please contact us. One of our instructors will get back to you to try to solve the issue.

If the delegate needs further help related to a particular project or work, consultancy can be arranged. This consultancy is not part of free post-course support, and the terms shall be agreed upon by both the client and Tunnel Vision Ltd beforehand.

Tunnel Vision Ltd reserves the right to change these terms at any time, effective immediately upon becoming public on the website, without any notice.

© Tunnel Vision Ltd. All rights reserved.
Tunnel Vision Limited is a company registered in England and Wales.
Company no. 9357299